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FAQs

About the brand

Who is Chris Aire?

Chris Aire is a legendary jewelry designer renowned for pioneering bold, innovative luxury timepieces and fine jewelry. He is the creator of the trademarked Red Gold® brand and has worked with a global roster of tastemakers, athletes, and celebrities since 1989.

What is Red Gold® and what makes it unique?

Red Gold® is a trademarked brand exclusively owned by Chris Aire. It represents the bold, innovative spirit of the designer’s most iconic creations. Some of the most celebrated pieces under the Red Gold® mark are crafted using Chris Aire’s proprietary amber hue gold metal, known for its radiant, sunset-like glow..

Can I buy Red Gold® branded products from other brands?

No. It is exclusive to Chris Aire Fine Jewelry & Timepieces.

Are other luxury brands that claim to sell Red Gold® watches or jewelry misleading consumers?

Yes. Any such claims are inaccurate. Red Gold® is a registered trademark solely owned and used by Chris Aire.

What makes Chris Aire different from other luxury brands?

Chris Aire combines masterful craftsmanship with trailblazing artistry, rooted in timeless elegance and cultural significance.

PRODUCT & MATERIALS

Are Chris Aire diamonds certified?

Yes. All Chris Aire diamonds are ethically sourced and are graded for authenticity and quality. Diamonds over one carat are GIA or IGI certified and are always cut to perfection.

What materials are used in Chris Aire watches and jewelry?

Our collections feature precious metals including 18k and 14k gold, platinum, silver, and Amber Hue Gold, paired with diamonds and rare gemstones. Select timepieces also incorporate high-grade 316L stainless steel for enhanced durability and performance. Each is powered by a precision Swiss movement or a bespoke Swiss mechanical movement. Every piece is a testament to timeless luxury and uncompromising craftsmanship.

Are your watches Swiss-made?

Yes. Chris Aire timepieces are powered by high-grade Swiss movements and assembled to the highest standards of precision and durability.

ORDERS & CUSTOMIZATION

Can I customize a Chris Aire piece?

Absolutely. Chris Aire specializes in bespoke designs for clients seeking one-of-a-kind creations. From engraving to full custom builds, our team works closely with clients to bring their vision to life.

Are your products limited edition?

Many of our timepieces and jewelry pieces are released in limited quantities to preserve their rarity and value. Once sold out, they are
rarely reproduced.

How can I place a special order or commission a bespoke piece?

Please contact our Bespoke Client Service team at info@chrisaire.com or call +1-888-784-1692 to begin the private design consultation process.

How do I place an order on ChrisAire.com?

Placing an order is secure and effortless. Simply select your desired item, click “Add to Cart,” and follow the prompts to complete checkout. Your order is only placed once payment is confirmed. For assistance, contact us at info@chrisaire.com or +1-888-784-1692.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Chris Aire Gift Cards. Flexible financing is available for qualified U.S. customers. Only one promotional code or gift card may be used per order.

Can I buy an engagement ring over the phone?

Yes. Our Diamond Experts are available to guide you through your selection. Call us at +1-888-784-1692 or email info@chrisaire.com.

Can I get personal help with my purchase?

Absolutely. Our Bespoke Client Services offer personalized guidance for gifts, engagement rings, and high jewelry.

• For diamond consultations: info@chrisaire.com
• For personal shopping: info@chrisaire.com
• For bespoke appointments: Available by request

Can I include a personalized message with my gift?

Yes. You can write a personalized note at checkout. It will arrive enclosed in a signature Chris Aire Crimson envelope. We recommend including your name, as no sender details are printed.

SHIPPING & DELIVERY

What are the shipping options for online purchases?

All shipments are insured and require a signature upon delivery.


• Standard (3–5 business days): Complimentary
• Express (1–2 business days): Complimentary on orders over $1,000
• Next-Day: Complimentary on orders over $3,000 or flat rate
• International and expedited delivery options are available. Contact us for custom solutions.

Do you ship internationally?

Yes. We offer secure, insured international shipping to most destinations worldwide. Customs and duties may apply depending on your country of residence.

Can I track my order online?

Yes. Once your order has shipped, you’ll receive a confirmation email with tracking details. You may also log into your Chris Aire account to view order status and shipping updates at any time.

RETURNS & SERVICE

What is your return policy?

Due to the exclusive nature of our products, returns are accepted within 14 days of purchase for unworn, undamaged pieces in original packaging. Bespoke and engraved items are final sale.

Where can I service my Chris Aire watch?

Please send your timepiece to our authorized service center or contact us to arrange a secure shipment to our atelier. We use only genuine Chris Aire parts and certified technicians.

CARE & AUTHENTICITY

How do I care for my Chris Aire watch or jewelry?

We recommend regular cleaning with a soft cloth and storing your piece in its original box or pouch. For timepieces, we suggest servicing every 3–5 years. Our boutiques also offer professional cleaning and inspection.

How can I authenticate my Chris Aire purchase?

Each Chris Aire product comes with a certificate of authenticity and unique serial number. For verification, you may contact our customer service team with your purchase details.

Do Chris Aire pieces come with a certificate of authenticity?

Yes. All Chris Aire jewelry and timepieces are accompanied by a certificate of authenticity. In the case of diamonds and gemstones, GIA, IGI, or equivalent documentation is provided, along with a Chris Aire valuation certificate upon request.

CLEANING & REPAIR

Do you offer complimentary cleaning?

Yes. Cleanings for gold and platinum pieces are complimentary. A small fee may apply for polishing.

How can I get my Chris Aire jewelry or watch repaired?

• Email support@chrisaire.com with a description and photo
• We’ll provide a repair request form and secure shipping instructions
• Once received, we’ll assess and provide a complimentary estimate

Repairs are completed by skilled artisans using authentic materials. Typical turnaround: 3–4 weeks.

What does a repair cost?

Estimates are complimentary and provided after assessment. Sample starting rates:

• Jewelry repairs: From $100
• Watch servicing: From $250
• Cleanings: Complimentary

How can I check my repair status?

Contact support@chrisaire.com or call +1-888-784-1692 to request an update.

WATCHES – USE & MAINTENANCE

Do I need to wind my automatic Chris Aire watch daily?

If worn daily, your watch will self-wind. If unused for several days, wind the crown 20 times clockwise. Always push the crown down afterward.

How do I set the time on my watch?

Pull the crown out, turn to set the time, then press it back in securely. For detailed instructions, refer to the model’s user guide.

Are Chris Aire watches waterproof?

All models are water-resistant to varying degrees. Ensure the crown is sealed before exposure to water. After contact with saltwater, rinse with fresh water.

What should I do if my watch is running fast or slow?

This may result from magnetic exposure or shock. Contact us for evaluation and adjustment.

PRODUCT CARE

How do I care for my Chris Aire jewelry?

Store pieces in a soft pouch or the original box.

• Avoid contact with chlorine, bleach, or cosmetics
• Wipe with a soft cloth after each wear
• Schedule annual professional cleanings for prong-set or intricate pieces

For a detailed care guide, contact info@chrisaire.com.

How should I care for my Chris Aire watch daily?

Wipe with a soft microfiber cloth. After exposure to saltwater or sweat, gently clean with lukewarm soapy water (avoid leather straps). Ensure the crown is screwed down to maintain water resistance.

Can I polish my Chris Aire watch to remove scratches?

Professional polishing is recommended. DIY methods may damage the finish. Contact us for authorized service.

Can I wear my jewelry in the shower or while swimming?

We recommend removing jewelry before showering, swimming, applying products, exercising, or cooking to preserve its brilliance.

Can I wear my Chris Aire watch during physical activity?

Yes, though we recommend removing it during high-impact sports or intense vibrations to avoid potential damage.

SIZING & ADJUSTMENTS

Does Chris Aire offer resizing?

Yes, select rings and bracelets can be resized. Contact info@chrisaire.com to confirm your item’s eligibility.

Can a necklace be shortened or lengthened?

Most Chris Aire necklaces and bracelets can be adjusted. For inquiries, contact info@chrisaire.com or visit a boutique.

Do you offer a ring size conversion chart?

Yes, our international ring size chart is available on the Ring Guide page of ChrisAire.com..

PRIVACY, INSURANCE & MORE

Is my personal information secure?

Yes. Chris Aire adheres to global data protection laws, including the GDPR. Your information is used only to enhance your experience. To request access or deletion, email support@chrisaire.com.

Does Chris Aire provide appraisals or insurance documentation?

Yes. We offer complimentary appraisals for new purchases to submit to your insurance provider.

Does Chris Aire offer jewelry for children?

While our collections are designed for adults, we offer refined heirloom pieces suitable as keepsake gifts for children.

Does Chris Aire participate in tax-free weekends?

For eligible U.S. states, we honor sales tax holidays for qualifying purchases shipped to valid addresses. Contact us for assistance.

The Chris Aire Experience

World-class craftsmanship

Conflict-free materials

Worldwide delivery & returns

Client care experts on hand

Virtual appointments available